Privacy Policy

This Privacy Policy ("Policy") describes how xck44 ("we", "us", "the Platform") collects, uses, stores, and safeguards personal information provided by users ("you", "the Player") of the xck44 website and all associated services. By registering an account or using any feature of the Platform, you acknowledge that you have read this Policy and consent to the processing of your personal data as described herein.

This Policy applies to all players accessing xck44 from Bangladesh and covers all personal data collected through registration, KYC verification, payment processing, gameplay, customer support interactions, and any other use of the Platform. If you have questions about any part of this Policy, please contact our support team before continuing to use the Platform.

1. Information We Collect

xck44 collects personal information across several categories depending on how you interact with the Platform. The categories below describe what we collect and in what context:

xck44 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for identity verification under applicable law (for example, a photograph on a government-issued ID document).

2. How We Use Your Information

xck44 uses personal data only for clearly defined, legitimate purposes. We do not use your data for any purpose not listed below without first obtaining your explicit consent:

• Account creation and management — creating, maintaining, and securing your xck44 player account, including password recovery and session management.
• Identity verification (KYC) — confirming your age, identity, and payment method ownership to prevent underage gambling, fraud, and money laundering as required by our operating obligations.
• Payment processing — executing deposits and withdrawals through bKash, Nagad, Rocket, Upay, and partner banks; reconciling your account balance; and detecting payment fraud.
• Platform personalisation — tailoring your experience, including displaying recently played games, recommending relevant game categories, and surfacing promotions relevant to your activity such as cricket bonus offers during BPL and IPL seasons.
• Responsible gaming monitoring — tracking gameplay patterns to identify early indicators of problem gambling behaviour such as unusually long sessions, rapid bet escalation, or frequent self-exclusion requests. This monitoring is automatic and designed to protect you.
• Legal compliance and fraud prevention — meeting our obligations under applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations; responding to lawful law enforcement requests; and defending against or pursuing legal claims.

3. Legal Basis for Processing

xck44 processes personal data on the following legal bases, applied per the specific processing activity:

• Contract performance — processing necessary to provide services you have contracted for by creating an account, including account management, game access, and payment execution.
• Legal obligation — processing required to comply with applicable laws and regulatory requirements, including KYC/AML identity verification, transaction reporting, and cooperation with law enforcement investigations.
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement where these interests are not overridden by your privacy rights.
• Consent — where we process data for purposes such as marketing communications, you may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

4. Sharing of Personal Information

xck44 does not sell, rent, or trade personal data. We share personal information only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment service providers — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other licensed processors receive the minimum transaction data required to execute deposits and withdrawals on your behalf. These providers are bound by their own privacy policies and contractual data processing obligations.
• Identity verification providers — third-party KYC service providers receive copies of identity documents and verification data for the sole purpose of confirming player identity and age. These providers are contractually restricted to using data only for verification purposes.
• Game providers — Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other game providers receive session tokens and account identifiers needed to authenticate your access to their games. They do not receive your full personal profile or payment data.
• Legal authorities — where required by applicable law, valid court order, or legitimate law enforcement request, xck44 may disclose personal data to regulatory bodies or law enforcement agencies. We will not disclose more data than legally required and will notify you of such disclosure where permitted by law.

5. Cookies & Tracking Technologies

xck44 uses cookies and similar tracking technologies to operate the Platform, maintain your session, and understand how the Platform is used. The following categories of cookies are in use:

You may manage or disable non-essential cookies through your browser settings. Disabling essential cookies will prevent the Platform from functioning correctly and may stop you from logging in or completing transactions. xck44 does not currently use third-party advertising cookies.

6. Data Retention

xck44 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data — retained for the duration of your account's active status plus five (5) years following account closure, to meet regulatory record-keeping obligations and to enable resolution of disputes arising after closure.
• KYC documents — retained for a minimum of five (5) years from the date of collection in accordance with anti-money laundering record-keeping requirements.
• Support communications — retained for two (2) years from the date of each interaction, unless the communication forms part of an ongoing dispute or legal matter in which case it is retained until final resolution.

When data is no longer required, xck44 securely destroys it using industry-standard data sanitisation methods. You may request early deletion of certain categories of data subject to legal retention obligations — see Your Privacy Rights below.

7. Data Security

xck44 implements a layered security architecture to protect personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, preventing interception during transmission.
• AES-256 encrypted at-rest storage for all sensitive account and financial data on our servers.
• Role-based access controls restricting staff access to personal data to only those whose job function requires it. All staff with data access are subject to confidentiality obligations and regular data protection training.
• Automated fraud detection and anomaly monitoring that flags unusual activity — including logins from unfamiliar IP addresses, rapid-succession withdrawal requests, and multiple failed authentication attempts — for manual security review.

8. Your Privacy Rights

As a user of xck44, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or by email at [email protected]:

• Right of access — you may request a copy of all personal data we hold about you. We will provide this within 30 days of your request.
• Right of rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain details directly within your account settings.
• Right of erasure — you may request deletion of your personal data where it is no longer needed for its original purpose, where you withdraw consent, or where it has been unlawfully processed. This right is subject to legal retention obligations.
• Right to restrict processing — you may request that we restrict processing of your personal data in certain circumstances, for example while a rectification request is being investigated.
• Right to data portability — where processing is based on consent or contract and carried out by automated means, you may request your data in a commonly used, machine-readable format.
• Right to object — you have the right to object to processing based on legitimate interests, including profiling and direct marketing. Where you object to direct marketing, we will stop processing your data for that purpose immediately.

xck44 will respond to all data rights requests within 30 days. In complex cases we may extend this by a further 30 days, in which case we will notify you of the extension and the reason. We will not charge a fee for reasonable requests. If we are unable to fulfil a request due to legal retention obligations, we will explain the reason clearly.

9. Children's Privacy

xck44 is strictly an adults-only platform. The minimum age to register and use xck44 is 21 years. We do not knowingly collect personal data from any individual under the age of 21. Our registration process includes age verification steps, and KYC verification is used to confirm that account holders meet the minimum age requirement.

If we become aware that personal data has been collected from a person under 21 years of age, we will delete that data promptly, close the associated account, and return any deposited funds to the original payment method. If you are a parent or guardian and believe a minor has registered on xck44, please contact us immediately at [email protected].

10. Third-Party Links & Services

The xck44 Platform may include connections to third-party game providers, payment services, or informational resources. These third-party services operate under their own privacy policies, which xck44 does not control. When you interact with a game from a provider such as Pragmatic Play or Evolution Gaming, that provider's platform may collect session data in accordance with their own policies. We recommend reviewing the privacy policy of any third-party service you use in connection with xck44. xck44 is not responsible for the privacy practices or content of external services.

11. Changes to This Privacy Policy

xck44 may update this Privacy Policy periodically to reflect changes in our data practices, applicable law, or Platform features. When we make material changes — changes that significantly affect how we collect or use your personal data — we will notify you via a notice displayed prominently within the Platform prior to the change taking effect.

The date shown at the top of this page indicates when this Policy was last updated. Your continued use of xck44 following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with changes to this Policy, please stop using the Platform and contact us to close your account.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way xck44 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.

Email us at [email protected]